Returns & Exchanges
At Pocket Audio, we want you to be completely satisfied with your high-fidelity gear. If your purchase doesn't meet your expectations, you can return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Gear
Carefully repackage your audio equipment in its original packaging, ensuring all cables, manuals, and accessories are included to qualify for a full refund.
Label and Ship
Download and print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.
Quality Check and Refund
Once our technicians inspect the returned unit, we will process your refund or ship your replacement device within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing